Customer Testimonials
I prefer Mercedes hands down to all other vehicles. Mine has a few years which is why I buy Mercedes. However, having to go to this place for service is painful. I'm penalized because it's not a newer vehicle. I wish there was another Mercedes dealership in the Charleston area to give them competition. Something needs to encourage them to be better. Why would I ever want to return?
My husband and I recently purchased a Mercedes GLE 350 from Astorg Auto Mercedes Benz of Charleston, WV. while we were in northern VA. The process was seamless and handled with personal care. Our salesman, Jason Hager, provided detailed videos of the vehicle, kept us abreast of all the steps in the process, and ensured that we received the exact vehicle with great features that we wanted quickly.
I found a CPO online and contacted the dealership where I was put in touch with Gerry Flynn. Even though our transaction was purely over the phone, he treated me like I was in the dealership with him. The sales process was easy and transparent and Gerry was reachable always. I think they went above and beyond to deliver me (400 miles away) a vehicle that is perfect for me and was exactly what I was looking for. I wouldn't hesitate to contact Gerry directly in the future the next time I'm in the market for a new or ... Read More DealerRater - Sep 30, 2024
My wife and I found the vehicle she was searching for at Mercedes of Charleston. We contacted Gerry Flynn and made the purchase. We were apprehensive as we have never purchased and had a vehicle shipped. Gerry was amazing and assisted us through the entire process. He even coordinated the delivery for us. The vehicle was just as picture and he described. The delivery driver was on time and professional. What a great car buying experience. I have nothing negative to say. I would recommend this dealership, salesman, and delivery process to anyone. Thanks again to Gerry “Mate” Flynn and ... Read More DealerRater - Sep 6, 2024
Review for Zach Oneal at Astorg Mercedes Benz
I recently had the pleasure of working with Zach Oneal at Astorg Mercedes Benz, and I can't say enough good things about the experience. While traveling from Florida, I encountered an unexpected issue with my vehicle that required immediate attention. Naturally, I was concerned, being far from home, but Zach quickly put my mind at ease.
From the moment I arrived, Zach was incredibly professional, attentive, and reassuring. He immediately assessed the situation and made sure I understood what needed to be done. Knowing I needed to continue my journey, he ... Read More DealerRater - Aug 30, 2024
Just picked up my 2021 G Wagon from MB of Charleston. What a wonderful experience. My salesman, Gerry “Mate” Flynn was an absolute joy to work with. My daughter and I made a 200 mile trip one way to see this vehicle. Everything that “Mate” told me was 100% accurate, and I do mean 100%. The purchase process could not have been any easier. There were no add ons, no hidden charges— just honest, hard working people making this an enjoyable experience! Honestly I was a little apprehensive, but each time “Mate” and I texted or spoke on the phone my apprehension melted away. ... Read More DealerRater - Jul 31, 2024
Dash light was on. The shop quote was $1440.00 for repair. Took the car home and checked it with a $35 .oo dollar test set. Right front tire monitor. Took to a local garage. $136.00 repair. Who can you trust ???
I would avoid these folks at all cost. I have been searching for an MB with some specific specs. I emailed one of the sales people for info... Crickets. I then emailed the sales manager and he apologized and would have a salesperson follow up and they did. John the salesperson followed and was evasive in his answer and negligent in following up. How you sell is representative of how you do business. They had a car that was not listed as certified. They claimed it was. (they have now changed the listing to show that) I asked for the ... Read More DealerRater - Jul 5, 2024
Purchased a 2024 Mercedes Benz GLS 450 in October 2023. Buying experience was top notch! A couple of weeks after our very expensive purchase we noticed a paint defect on the vehicle. Texted the sales person and he told management. A week went and then another and another. I was NEVER contacted by management. Texted the sales person again! He was very apologetic and was gonna reach out to management again to see how to go about this situation to get my vehicle repaired. November and December rolled around my car wasn’t fixed and I was never contacted by management! I left ... Read More DealerRater - May 25, 2024
We had THE BEST experience buying our car from Astorg. We live out of state and Gerry Flynn made the shopping and buying process a breeze. Once the car arrived, Brad, the concierge, made sure we were all set. Five stars!
I was looking for my dream car Mercedes GLA the salesman Jason went above and beyond to make the dream a reality .also always available when we have questions about our vehicle . I would definitely recommend if anyone is looking to buy a car go to Jason .
My husband works in Charleston and had to drive to Parkersburg to close the deal. They stayed late so we could get it done. I also appreciated the lack of “hard sell” on warranty products. I’ve been sold on those since I had to use one and paid $100 for a whole new transmission, but the finance guy didn’t try to push it. Get hey also brought the car I wanted from the Charleston dealership. I would definitely work with them again.
Fantastic Customer Service.
Not only did Gerry pick us up at the airport, but we had a flat 50 miles away on the drive back to Houston. The local tire shops in the small town didn't have a run flat tire in st ock and said it would be two days before they could get one.
I called Gerry and even though the service department was closed they went back there and found a tire and had it delivered 50 miles away late on a Saturday afternoon so we wouldn't be stuck!!!
I cannot thank them enough or recommend them ... Read More DealerRater - Feb 15, 2024
I purchased a vehicle sight unseen from this dealership. I can’t express enough how easy and upfront of an experience it was. Everyone was great to work with, there were no surprises and I am incredibly happy with my car.
Can’t recommend this dealership more. I bought my 21 accord from them with the help of a salesman named Drew. I live 3 hrs away in KY. Since I didn’t want to drive there to look it over in person Drew was super helpful to answer any questions or concerns I had. At one point he even did a FaceTime call with me as he did a walkthrough of the car. Very helpful.
They don’t really budge on the price, but to be fair their price to begin with was lower than other accords I had looked at that ... Read More DealerRater - Oct 1, 2023
The kindness Jessica Johnson and her team showed me, a desparate traveler, was so appreciated. Jessica and her team went above and beyond to help me for nothing in return. As an out of towner, I've never had service work done at Astorg, but I can tell you they treat people well.
The kindness Jessica Johnson and her team showed me, a desparate traveler, was so appreciated. Jessica and her team went above and beyond to help me for nothing in return. As an out of towner, I've never had service work done at Astorg, but I can tell you they treat people well.
Cody Wells was so helpful! He did everything he could to help my daughter in her unusual situation. She left there with a beautiful new Cherokee and she’s so happy with it. Thank you Cody for your help.
Jason Hagar with Astorg Auto made my car buying experience the absolute best! Exceeding every expectation and going above and beyond from the first conversation. Jason is the best salesperson I have ever done business with. I spent nearly a year looking for my dream vehicle, and along the way I encountered numerous salespeople. No one compared to Jason. He is honest, educated, hard working, and always available to answer my many questions. I would rank Jason and Astorg 10 out of 10 with ease.
Super easy process, took about 1.5hrs and I was a driving a new vehicle. Jason Hager made it so easy and was great to work with, would recommend to anyone.
Very informative and easy to use website with professional salesperson to complete the sales transaction. Gerry Flynn was easy to work, caring, and went the extra mile to provide excellent service. Thank you!!
The start to my car buying experience dealing with other dealerships was rocky to say the least. Until I contacted Astorg Auto of Charleston. Jason Hager was so amazing. He spent hours talking with me. He answered all my questions and concerns. He was knowledgeable, professional, and friendly. Jason went above to make sure my expectations were met. I am so pleased with every aspect of purchasing my new car from Jason to the finance department to the follow up. Everyone has been great. I’ll never go anywhere else!
After a terrible experience with Mercedes-Benz of Marietta, I found AstroAfter a terrible experience with Mercedes-Benz of Marietta, I found Astrog Auto online. Jason was absolutely fantastic and took care of me and absolutely no time with no effort on my part. The entire process was so simple I really appreciated it. I have already referred them to three of my friends.
Great experience overall. Very happy with my purchase. Would highly recommend Jason and the dealership.
Transaction was extremely smooth. Salesman (Gerry) was excellent to deal with, couldn’t have done more for me. Great experience!
I just completed the purchase of a 2018 Mercedes Benz C63S from Astorg Auto, and worked with Gerry Flynn. I had been keeping an eye on the vehicle for a bit of time, and was contemplating a sight unseeen purchase with the dealership being about 7 hours away. I was on the fence as far as my comfort making a sight unseen purchase on a relatively expensive vehicle, and was fortunate enough to connect with Gerry. He was attentive, knowledgeable and was EXTREMELY helpful providing me with very detailed pictures of all angles of the vehicle, in and out, to set ... Read More DealerRater - Mar 27, 2023
Wonderful buying experience. Very knowledgeable salesman. Highly recommended. Didn’t have to spend all day at the dealership.
I live in North Carolina and just bought a 2022 Mercedes GLS 450 from Astorg Auto of Charleston. My entire experience has been excellent. My sales person, Gerry, was helpful, courteous and knowledgeable. The sales manager, Landon, was engaging and easy to work with. The whole transaction was handled over the phone and they delivered my vehicle to me the next day via enclosed delivery. The delivery person, Roy, took his time unloading our vehicle and answering our questions. The vehicle was in the excellent condition and had been completely detailed. I would definitely recommend this dealership. Great job!!!
Get a chance to find a car over here. I fly hundred miles to Charleston and I am glad this car looks even better than the pictures posted online. The listed price is negotiable but once I saw the car, I agreed with them. The sales person helped me a lot on the documents and shipping. (More than I expected). If you ask some questions regard to the car, they will answer them in an honest way. So over here is highly recommended.
If you’re not a fan of car buying, definitely choose Astorg, if you love the process all the better. Jason as fantastic, responsive, and very respectful of my time which was critical as I drove 4 hours to finalize the deal. Jason even made a personalized video for me to answer my questions. Definitely given Astorg and Jason an opportunity to win your business.
Professionalism at its finest. Jonathan and the people at Astorg are a wonderful group to deal with! No issues at all, very transparent and direct.
I Want To thank GERRY FLYNN on His Professionalism And the way he handles My transaction Everything's Went smoothly to the last Detail. I Purchased the car sight unseen GERRY Stay on Top of Everything thanks to the Astorg Auto of Charleston For A Great Team Gerry help with the transportation making sure all went well Thanks guys I Definitely will recommend them, and I will use them again.
We wanted to take the time and thank Gerry Flynn once again for his genuine interest and help during our auto purchase, it was a fun journey and he made it easier for us. We are also impressed with the choices of vehicles available at the Astorg dealership.
Gerry went above and beyond in helping us find and purchase our new car. He even took extra pictures on Sunday and sent them to help Us decide and he helped arrange shipping the car to Florida and our car back to them. Truly a blessing!!!!!!
My experience with Astorg was great! It was a pleasure working with Gerry. He was very responsive and attentive. He answered all of my questions, and was informative as to what were the next steps in the process. This may have been one of the easiest car purchases I have ever made. I contacted him via phone to inquire about the Mercedes on a Wednesday, and he had the vehicle delivered to my door in Illinois Friday evening as promised. I would definitely work with Gerry again for future purchases...he also has a really cool accent!
Great people to deal with and friendly. Worth the stop…good interest rates on vehicles.
Top line service! From the inventory to the car specialists, truly a class act! I have to commend Ryan from sales for his patience and expertise on assisting me with my very FIRST car purchase! He genuinely cares for his clients and that was exemplified over the time he spent with my party. Thank you to Astorg and a HUGE thank you to Ryan for your kindness and care!
My wife and I just purchased our new Jeep there. Great, easy experience. Everyone was great from receptionist to finance. Our Salesperson Rockey was great and very knowledgeable. He was direct and friendly and made the process enjoyable. Was a pleasant experience.
What a perfect service. They helped my daughter with a car problem which couldn’t be solved by the dealer where she bought the car. They are so friendly an helpful. Thank you very much Jasper and Mr. Spears for all your help and I wish you all the best. You deserve more than 5 stars.
Excellent customer experience! I would definitely recommend this dealership to my friends and family! Pyper Roe is very responsive to all my questions while looking for a trade!
Pyper is very efficient and very knowledgeable about the vehicles on his lot. He has great communication skills and will go above and beyond to get you the best deal possible. I’ve bought a couple vehicles from him and will continue to do so.
Easy to deal with through the whole process great pricing and they worked magic for me to trade. Pyper was awesome to deal with made everything so much easier made a friend out of it and I’ll be back to buy more from him
Amazing service, personally delt with Pyper Roe. He was very helpful and very knowledgeable on the vehicle I was purchasing. Highly recommend
Very helpful and flexible. Made my first vehicle purchase easy and got a great deal.
Gary is great. Flawless transaction. 5 stars for his service and his professionalism. Thanks again gary
Our salesman Kevin Campbell was great. Very helpful and informative. Definitely recommend anyone looking for a new vehicle to go through him.
Really easy and nice to work with. Good cars at fair prices. Will shop there in the future.
Kevin was very professional and knowledgeable with all questions and concerns I had, I would recommend him and this company to others
Great buying experience. One no-dicker price that was in a good range for the vehicle. Salesman Kevin Campbell did a great job.
Pyper made my vehicle trade-in easy and stress free. Pyper and the Astorg team were professional and transparent through the entire process. No gimmicks, and Pyper was straight with me from the beginning on the prices. If I ever need a vehicle in the future, I will certainly return to Astorg and work with Pyper. Thank you for the great experience!
Kevin was wonderful! He was professional and attentive. I couldn’t be more please with Kevin and Astorg.
Jason was an amazing consultant to work with. From the initial email contact to the countless video chats with endless questions, Jason and his team were there for me. Not being a local resident and for peace of mind, I flew out to see the car in person and I can say my 2015 E550 Coupe was exactly as they described in person, if not better.
After a test drive they were kind enough to rack the car so I could get under it. I can say the vehicle was mint! I proceeded with the purchase and am happy I did.
... Read More DealerRater - Feb 20, 2022
Prompt and responsive - Gerry answered all of my questions and sent all the materials that I needed.
Luke was absolutely amazing, he helped me get a brand new Kia forte and I would go back to him if I ever need another car. I had to select used car, because my car make wasn't listed.
I’ve never bought from this dealership but I have from bought from Luke. He is a top notch guy and amazing at his job. I’ll most certainly buy from him again in the future.
Gerry Flynn and the entire team at Astorg did a fantastic job delivering my car. I would recommend this dealership for your next Mercedes purchase. Being a out of town customer they delivered the car directly to me with out a hitch. Great experience and a pleasure to work with professionals at every level with this dealership.
I purchased my Mercedes GLC from Astorg Auto via Gerry Flynn. Gerry was extremely prompt in his correspondence with me, patiently answered all of my questions and arranged the delivery of my car to me. He made the buying process seamless and easy; even FaceTimed me so I could see the car. Being an out of state purchase, he put my mind at ease, making this one of the easiest car purchases. Excellent customer service!!
I could not be happier with my purchase from Jason. After a nightmare experience with purchasing a lemon from Vroom, I was hesitant to purchase another vehicle without test driving it/seeing it in person first. Jason provided 5-star service from start to finish. He tolerated my incessant text messages and calls, sent me multiple videos of the vehicle, and disclosed even the smallest flaws so there were no surprises when the vehicle arrived. He was very professional, knowledgeable, responsive and honest throughout the entire process. He far exceeded my expectations and has earned our family's business for life! ... Read More DealerRater - Nov 2, 2021
Great experience. Easy in and out. Everybody was very helpful. Beth and Scott were extremely helpful
Outstanding and friendly service! Beth Kogoy was quick to provide us with everything we needed. Drove from Michigan because of the quality of Astorg's used vehicles. Would definitely recommend Astorg Auto!
Dealt with Gerry. Had absolutely no problems at all! I live in Indiana and we ended up meeting halfway instead of driving all of the way to WV. He always answered my texts extremely quickly and got answers to my questions without a problem. Would definitely deal with him again!
Bought a New Jeep Wrangler and they were very helpful and even delivered it to me when I was busy working at the Hospital with everything that has been going on in the world today. This is my 5th Vehicle purchase from them and I will not go anywhere else....A very Happy Customer! Megan A
GERRY FLYNN WAS OUR SALES PERSON. WE LIVE IN PA. MY WIFE TALKED TO GERRY ON FRIDAY MORNING. TO MAKE A LONG STORY SHORT HER 2019 SL550 WAS IN OUR DRIVEWAY SAT EVENING. GERRY HAD IT DELIVERED IN ONE DAY AND TOOK OUR TRADE BACK TO WV. UNBELIEVABLE. HE ANSWERED EVERY E-MAIL AND TEXT MSG. QUICKLY. THE DRIVER WHO DELIVERED OUR CAR WAS EXCEPTIONAL. HE HAD ALL THE PAPER WORK AND TEMP PLATES AND TOOK OUR BANK CHECK. GERRY IS AN EXCELLENT SALES PERSON TO DEAL WITH.
Working with Gerry was an absolute pleasure! Gerry was there when needed. Provided great information and got me a great price for my trade in.
Worked with Gerry Flynn. Gerry made the purchasing process enjoyable and relaxing. The entire team from Gerry to financing was great. Would recommend Astorg to all my friends and family. Only issue is the concierge, who did not contact me for several weeks, post purchase to set up my app. Once we spoke, I am not sure they set up the account.
Bought a certified -pre owned Mercedes from them and can't say enough good words about this dealership and employees. Gerry Flynn was hands down THE BEST car sales specialist I ever dealt with ! Landon helped a lot by sending Garry ( car delivery gentlemen ) to come to Michigan and deliver my new car he also picked up my trade in vehicle ( honestly what else could you ask for ). Garry's professionalism was amazing, just Super nice guy. Even though I live in Michigan, I know that next time when I am buying another car Astorg Mercedes of Charleston will be ... Read More DealerRater - Jul 24, 2021
Worked with Gerry Flynn. Great guy - helped me through what felt like a difficult process working with my bank. Great experience overall thanks to him.
Jason was an awesome salesman. Great experience and super fast doing paperwork. Trade in was a breeze and I was given above KBB value. Will definitely buy again. Thanks Jason!
Every single person i came in contact with was more than helpful. They all went out of their way to assist me in the purchase AND explaining how everything with my new car works. During and after the sale.
I had a wonderful experience with Gerry at Astorg Auto of Charleston! He made the process very easy and helped me find exactly what I was looking for.
I witnessed incredible amounts of patience, kindness, and helpfulness during my car buying experience. I was very impressed and taken care of every step of the way.
Wonderful dealership with great people to deal with Gerry is great and everything they said they would do they did and delivered the vehicle to me near Nashville Tn. next Mercedes they will be my first call.
My wife & I recently purchased a 2021 GLC 300 coupe. We seen it on line & done the entire transaction through Steven Reece. We was very specific about what we wanted. Steven made us feel at ease with our purchase. He was personable & knowledgeable, answering all of our concerns. We drove 3 hrs to pick up the vehicle & when we got there Steve had flowers for my wife & a big reveal on the showroom floor. This car was for my wife & she was very excited. The car is everything we thought it to be & moore. She is ... Read More DealerRater - Mar 30, 2021
My experience was very good, Steve was very informative and the process was smooth. Steve did an excellent job, and covered all the detail and answered all my questions ,
This was a good experience for me. Steve was very helpful and my son and daughter-in-law enjoyed the time we spent at the dealership. You all make the purchase of a new car easy,
Gerry was great to deal with through the entire process. Great experience would surely consider buying my next vehicle from them. Highly recommend this dealership
Great purchasing experience. Diana and everyone I worked with at the dealership were courteous and professional which is what I’ve always found at Astorg. Also, love the car!
Excellent dealership. Gerry and the rest of the team were very knowledgeable and hospitable. I flew into Charleston from out of state to purchase a car from them and couldn’t have had a better experience.
Wow! What an experience! Thank you Steven for helping meet a lifetime goal. We searched and searched for a G Wagon and he really came through. Highly recommend! Happy New Year!
Nice friendly people ! I was able to get the purchase/trade completed with no problems. Steve was very helpful and did great job! I will be back.
I had pleasure of working with this great guy Steeve, I just moved to WV from NY he treated me so well as a friend, my car buying experience was fabulous with him. I test frove so many cars before I decided which one to buy. He simplified every single step for me and made the process real smooth. He made me lifetime customer, would go to him every single time for any car I buy, period. Astorg for dealership is great. Such friendly and professional people working over there. Customers service and friendliness 100/10
Buying a vehicle from Astorg is as simple as it gets, they offer a fair market value with no hidden fees or back door shenanigans. Would buy here again.
Great service, friendly people and none of the usual run around. I love my new car and would highly recommend this dealership. Kevin was so nice, straightforward and made the experience quick and easy.
I have bought two vehicles from Astorg in Charleston and I have loved both vehicles. I have dealt with Kevin Campbell both times he is very honest, friendly and both times he went the extra mile by working late and bringing the vehicles to my home. I tell everybody to go to Astor and ask for Kevin.
I recently purchased a Mercedes G63 AMG from the Astorg team, and Gerry made a very complicated transaction (complicated due to me) as smooth as possible. Tyler also ensured that the vehicle was up to my exacting specifications and checked in on me to guarantee that I was delighted with my buying experience. Above all, this team always did the right thing for the customer. I would highly recommend that you purchase a vehicle from this organization, especially Gerry.
We had the pleasure of working with Steve and would do it again every time! We started the transaction on-line; after multiple calls and video calls, and a great service experience, we drove all the way from NJ to purchase our G-Wagon from him. He had everything set as he knew we had a long ride back and made the transaction as quick and seamless as possible. He was a true professional and gentleman throughout the entire process, as were all the folks we worked with at Astorg. Great experience...would do it again! Thanks Steve!
🌠👊Whooo's our special boy ! 🌟 Purchased ANOTHER great car from Jerry, because we like being treated with kindness & respect plus he sells KILL-A cars. Looking forward to doing business with him YET again..👍
We contacted Gerry and asked him to help us find a certified pre-owned Mercedes. He asked great questions, and engaged immediately to locate the perfect car for us, arranging to have it brought in from another dealership in the northern part of the state. We can't say enough good things about Gerry. We will continue to purchase our automobiles at this dealership, and we truly appreciate Gerry taking great care of us! The McClellans
Kevin C. was fantastic from the moment we pulled in to their used lot. It was a sigh of relief seeing the price tag on each car. Astorg’s One Low Price motto made the process painless. There was no pressure to make a decision the first day either. I will recommend others to Kevin and Astorg Auto.
I plan on purchasing all my future vehicles from this dealership. Kevin went way above and beyond to make sure I had an outstanding experience. I received a fair price and was delivered a used vehicle that was in pristine condition. I thought I was having a problem with the vehicle and reached out to Kevin the night before Thanksgiving (after work hours) and he immediately responded. I was a tad embarrassed when I realized it was my fault that the battery drained - won’t go into details – but once I jumped the car, it again was running perfectly. ... Read More DealerRater - Nov 28, 2020
Saw the car we ended up buying on the internet, called and talked to PJ and he was really nice and did everything we asked to make the buying experience a good one.
Absolutely amazing service! Everyone I came into contact with kept it COVID-19 safe, and were very friendly! Kevin and P.J got me in the car I wanted for an amazing price all in a few short hours!
I’m a out of state buyer I purchased the vehicle without test driving that vehicle which made me a little nervous but all of the staff a Astorg Auto was great to work with and they made to process easy. They even delivered the vehicle to my office, saving me about $600. The vehicle is perfect.
They are inattentive to the customer after you buy the vehicle. This is the second and last car I will buy from them. Overall, with in the last two months I have had extremely poor care with both the sales department and the customer service department. You can also get cheaper prices elsewhere but the convenience of buying local is what brought me in. Never again...would rather take a day off of work and drive to Columbus, Mark Porter, or Charleston.
Great place to shop! Will purchase next car here with Steven Reese. This was a very friendly and professional place to shop for a car.
Kevin provided excellent customer service, worked to get me great pricing on my vehicle purchase, and most importantly, he is very honest. I purchased a vehicle from out of state and never saw it in person until it arrived on the transport vehicle. Kevin worked all of the details for a smooth transaction and the car was everything that we had discussed before and after the purchase. Awesome job. I would highly recommend him. Thanks Kevin!
This was my first time going thru the process of buying a car and Steven made it very painless and quick. Thank you for everything!
It all went great. Once I got in contact with someone to look at it. Everyone was very friendly and easy to work with. Thanks.
Very nice people to deal with done anything and everything they could to help me get the vehicle I wanted Diana didn’t try to push just anything on me she got me what I wanted and I’d definitely go back To her in the future
I purchased a Mercedes GLS. Salesman Steven Reese was awesome! Everyone at the dealership was kind, professional, and fair during the entire transaction. I had such a pleasant and positive experience. I will certainly recommend Astorg Auto to all my family and friends.
